kincae believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made before shipping.
In case of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of delivery of the products.
• In case of any Refunds approved by the us, it’ll take 6-8 days for the refund to be processed to the end customer.
• If you have any questions or need assistance regarding your orders, please don’t hesitate to reach out to us at support@kincae.in or WhatsApp/call us on +91 9345123408. We are more than happy to help and ensure a delightful shopping experience with us.